Refund & Return Policy
REFUND & RETURN POLICY
60-Day Money-Back Guarantee
We offer a 60-day money-back guarantee starting from the date your order is delivered.
If you are not satisfied with your purchase, you must contact our customer support team before any refund or return can be initiated.
How to Request a Refund
To request a refund, please contact us by email at:
All refund requests are reviewed on a case-by-case basis.
Submitting a request does not automatically guarantee approval.
Returns
Depending on the situation, customers may be required to return the product before a refund is approved.
If a return is required:
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Return instructions will be provided by our support team
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Customers must follow the instructions provided
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Returned items must be in reasonable condition
Shipping Costs
Original shipping fees are non-refundable, except where required by applicable law.
Refund Method
Approved refunds are issued to the original payment method used at checkout.
Processing times may vary depending on your payment provider.
Refund Refusals
Refund requests may be refused in cases including, but not limited to:
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Product misuse, abuse, or damage
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Excessive or abusive refund requests
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Fraudulent, suspicious, or deceptive activity
Fair Use Policy
We reserve the right to limit or refuse refunds in order to prevent misuse of this policy, while remaining fair and reasonable to all customers.
Contact Information
If you have any questions regarding refunds or returns, please contact us at:
1 — Because He Needs More Than Just Time Passing
When you’re not home, hours can feel very long for your cat.
Whirl Paw gives him something to focus on — turning empty time into meaningful play. It’s not about keeping him busy.
It’s about making his day feel fuller.
2 — Because He Plays Best When It Feels Natural
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